Shipping policy

Shipping Policy


Delivery Timeframes

Standard delivery typically takes 3 to 5 working days from the time your order is processed and shipped. Delivery hours may vary depending on holidays, weekends, and peak shopping seasons. During special promotions or high-demand periods, delivery times may be slightly extended, but we will always keep you informed of any delays.

We work with trusted shipping partners to ensure your orders arrive safely and on time. Once your order has been shipped, you will receive a tracking number via email that allows you to monitor your package's journey from our warehouse to your doorstep.

Shipping Locations

We currently deliver throughout Egypt, including all major cities and regions. We are actively working on expanding our international shipping capabilities to serve customers worldwide. If you are located outside of Egypt, please check back regularly for updates on international shipping availability.

For deliveries outside of Cairo, standard shipping times may vary slightly based on your location. Remote areas may require additional delivery time, and we will communicate any potential delays during the checkout process.

Shipping Fees

Shipping fees are calculated based on your delivery location and the size and weight of your order. Standard delivery charges apply to most locations, with free shipping available on orders over a certain threshold. During checkout, you will see the exact shipping cost before completing your purchase.

We occasionally offer promotional free shipping on select orders, which will be clearly indicated during the checkout process. These promotions are subject to terms and conditions and may have minimum order value requirements.

Order Processing

Once you place an order, our team begins processing it immediately. Orders are typically processed within 1-2 business days, during which time we verify inventory, prepare your items for shipment, and generate shipping labels. You will receive email notifications at each stage of the process, keeping you informed every step of the way.

During peak shopping seasons or sales events, processing times may be slightly longer due to increased order volume. We appreciate your patience during these busy periods and work diligently to process all orders as quickly as possible.